Steamatic and CMARIX: Collaborating for a Cleaner, Restored Future

Steamatic, a leader in restoration and cleaning services, partnered with CMARIX TechnoLabs to elevate its digital presence and streamline its workload management. With a focus on creating a robust Workload Management System (WMS), the collaboration aimed to provide a seamless experience for both Steamatic's sub-offices and their clients. The WMS, developed by CMARIX, is a comprehensive solution that handles various aspects of Steamatic's operations, from claim assignments and invoicing to financial tracking and reporting. The system is designed to be fully API-compliant and operates efficiently on both iOS and Android platforms.

Steamatic's Quest for Innovation: Addressing the Gaps in the U.S. Restoration Industry

Labor Shortages:

May not be suitable for small or regular transactions due to higher fees.

Regulatory Compliance:

Navigating complex regulations from agencies like OSHA and LEED, affecting service quality and costs.

Vendor Fragmentation:

The inconvenience of dealing with multiple vendors for different services, affecting operational efficiency.

Technological Gaps:

Lack of advanced technologies for efficient and effective cleaning and restoration services.

Customer Expectations:

Rising customer expectations for quicker, more efficient, and eco-friendly services.

Environmental Concerns:

The growing demand for sustainable and eco-friendly cleaning solutions.

Economic Fluctuations:

The industry is sensitive to economic downturns, affecting the demand for cleaning and restoration services.

Geographical Limitations:

The challenge of offering services across diverse locations in the U.S., each with its own set of regulations and customer expectations.

Market Competition:

Intense competition from both established players and new entrants, affecting market share and profitability.

Designing Steamatic's Future: How CMARIX Engineered a WMS Masterpiece

Consultation and Strategy

Requirement Analysis:

CMARIX kicked off the project with an in-depth requirement analysis, focusing on the unique challenges and needs of the U.S. restoration and cleaning industry.

SWOT Analysis:

Conducted a SWOT analysis to identify the strengths, weaknesses, opportunities, and threats in Steamatic's existing processes.

Technology Stack Consultation:

Recommended the use of DotNet Core and MS-SQL based on the project's scalability and performance needs.

Development

Custom DotNet Core Development:

Leveraged the power and flexibility of DotNet Core to develop custom features tailored to Steamatic's operational needs.

Database Design with MS-SQL:

Ensured data integrity and optimized performance by using MS-SQL for database design.

XA Integrations:

Seamlessly integrated cross-application functionalities to facilitate data flow between different modules and third-party services.

Deployment and Maintenance

Cloud Deployment:

Utilized cloud services to ensure the system's scalable and reliable hosting.

Real-time Monitoring:

Implemented real-time monitoring tools to keep track of system health and performance.

Ongoing Support:

Offered continuous updates, security patches, and feature enhancements to keep the system up-to-date and compliant with industry standards.

Design

UI/UX Design:

Crafted a user-centric interface aimed at enhancing both client and sub-office user engagement.

System Architecture:

Developed a robust, scalable architecture that could accommodate various modules, including claim management and XA integrations.

Quality Assurance

Testing:

Undertook rigorous testing protocols to ensure the system's reliability, security, and scalability.

Code Review:

Conducted periodic code reviews to maintain code quality and adhere to best practices.

Training and Handover

Staff Training:

Conducted training sessions for Steamatic staff to ensure effective management of the new WMS.

Documentation:

Supplied comprehensive documentation for future reference, updates, and maintenance.

Front-End Brilliance: The Technical Features that Power Steamatic's WMS

Dashboard Customization:

Widget-based Dashboard:

Developed a widget-based dashboard that allows users to customize their view based on roles and responsibilities.

Real-time Analytics:

Integrated real-time analytics to display key performance indicators (KPIs) on the dashboard.

Claim Management:

Dynamic Forms:

Implemented dynamic forms with conditional fields to capture varying types of claims.

Drag-and-Drop Interface:

Enabled a drag-and-drop interface for easy assignment and reassignment of claims.

Work Order (PO) System:

Multi-step Approval Workflow:

Designed a multi-step approval workflow for PO requests, including dual authorization checks.

Interactive Calendar:

Incorporated an interactive calendar for tracking PO statuses, start dates, and completion dates.

User Management:

Role-based Access Control (RBAC):

Implemented RBAC to define different levels of access based on user roles.

Single Sign-On (SSO):

Enabled SSO for a unified and secure login experience.

Search and Filters:

Elastic Search:

Incorporated Elastic Search for fast and accurate data retrieval.

Advanced Filters:

Added advanced filtering options for more refined search results.

Security:

Two-Factor Authentication (2FA):

Implemented 2FA to enhance security.

Data Encryption:

Employed SSL/TLS encryption to secure data transmission.